Is Resident Satisfaction On Your Priority List?

resident satisfaction

The focus on resident satisfaction has taken a backseat the last few years while operators navigate shortages in both the workforce and the products they use. Pivoting to product substitutions and less staff has made it almost impossible for operators to maintain normal profit margins.

With less employees in the kitchen, senior communities have been forced to reduce dining options and simplify menu offerings – which can result in reduced overall resident satisfaction.

As conditions improve, operators are moving to a more “hospitality” driven model by joining Group Purchasing Organizations (GPO’s) such as PRIME Services to enhance menus as they reopen their traditional dining service.

prime services

PRIME Services offers cost savings programs and rebates with manufacturers and suppliers in most areas of purchase for long-term healthcare facilities. Included for dietary are programs with full-line grocery suppliers, paper & cleaning suppliers, fresh produce, bread, and milk suppliers.

Here are three ways Prime Services can improve your menu management so you can put more focus back into resident satisfaction.

manufacturer savings

Our industry experts have negotiated discounts on products and services your operation uses every day. As a PRIME Services member, you get access to exclusive pricing on innovative solutions from popular brands such as:

Savings on Commodities

Secure stable pricing by joining our managed produce program. We make it our mission to deliver a comprehensive produce program with higher-quality products, national specifications & optimization, and online dashboards with reporting – all at a lower cost on produce purchases. Operators can stay up to date on the present state of commodity prices and reduce price fluctuation in produce markets by taking advantage of our premier produce program.

food cost management

Our food cost management technology allows operators to manage inventory, food cost, and cost of goods sold in real-time. Operators are able to streamline processes such as:

  • Recipe Costing
  • Inventory Management
  • Food and Labor Cost Reporting
  • Bill Pay
  • Accounting

Don’t let resident satisfaction decrease due to being short-supplied or shorthanded. Empower your operation with an expert supply chain management team. Interested in becoming a PRIME Services member? Contact us today or schedule a cost analysis to get started!


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