Melissa Evans

resident satisfaction

Is Resident Satisfaction On Your Priority List?

The focus on resident satisfaction has taken a backseat the last few years while operators navigate shortages in both the workforce and the products they use. Pivoting to product substitutions and less staff has made it almost impossible for operators to maintain normal profit margins. With less employees in the kitchen, senior communities have been […]
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Does Your Facility Speak to Who You Are?

What first impressions is your senior living community giving? A first impression is everything and you only have one chance at it. When residents start their search for a senior living community, they are interested in more than just the cost. They also consider things like landscaping, safety, cleanliness, smells, and air quality. They want […]
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